Development Services

Vertical CRM & ERP Solutions

It is very critical that CRM initiatives must be carefully planned, implemented and monitored, or the results may be very different and the outcome less desirable than expected. We understand not only the technology solutions, but also the business strategies and customer strategies that will allow you to achieve your goals including:

	Increased sales
	Decreased costs
	Improved retention
	Improved customer relations

The success or failure of a CRM solution will depend on how clearly your goals and objectives are defined. Our experienced team will evaluate and design a CRM solution architecture that best suits your business needs and the team will build a road map for implementation by conducting ROI analysis.

The analysis includes:

	Identifying a CRM strategy linked to your overall business strategy
	Performing Scope Assessment to clearly define the time, cost, and resources required for a given project. USA WebSolutions will help you identify business critical CRM processes and their boundaries and prioritize efforts against your business objectives
	Performing customer segmentation and needs analysis
	Developing of a Proof of Concept and a CRM Technology Architecture that facilitate a smooth deployment process and maximum business benefit
	Preparing of an Implementation Roadmap and a Project Management Plan with sufficient process checkpoints to ensure smooth progress and a successful finish of the project
	Performing ROI assessment to ensure that there is no mismatch in expectations and results

For many organizations, ERP systems are the mission-critical backbone through which most, if not all business transactions flow. Besides providing the core transaction processing that large, complex enterprises require, ERP systems are often the launch pad for strategic initiatives, such as e-business and B2B commerce.

Our ERP services encompass:

	Gap Analysis and Business Process Re-engineering
	Implementation
	Post-implementation support
	Application value management
	Functional and technical consulting
	Version upgrade
	Integration with legacy applications
	Business Intelligence
	Web enabling