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Development Services

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Vertical CRM & ERP Solutions

It is very critical that CRM initiatives must be carefully planned, implemented and monitored, or the results may be very different and the outcome less desirable than expected. We understand not only the technology solutions, but also the business strategies and customer strategies that will allow you to achieve your goals including:

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Increased sales
tick Decreased costs
tick Improved retention
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Improved customer relations

The success or failure of a CRM solution will depend on how clearly your goals and objectives are defined. Our experienced team will evaluate and design a CRM solution architecture that best suits your business needs and the team will build a road map for implementation by conducting ROI analysis.

The analysis includes:


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Identifying a CRM strategy linked to your overall business strategy
tick Performing Scope Assessment to clearly define the time, cost, and resources required for a given project. USA WebSolutions will help you identify business critical CRM processes and their boundaries and prioritize efforts against your business objectives
tick Performing customer segmentation and needs analysis
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Developing of a Proof of Concept and a CRM Technology Architecture that facilitate a smooth deployment process and maximum business benefit
tick Preparing of an Implementation Roadmap and a Project Management Plan with sufficient process checkpoints to ensure smooth progress and a successful finish of the project
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Performing ROI assessment to ensure that there is no mismatch in expectations and results

For many organizations, ERP systems are the mission-critical backbone through which most, if not all business transactions flow. Besides providing the core transaction processing that large, complex enterprises require, ERP systems are often the launch pad for strategic initiatives, such as e-business and B2B commerce.

Our ERP services encompass:


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Gap Analysis and Business Process Re-engineering
tick Implementation
tick Post-implementation support
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Application value management
tick Functional and technical consulting
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Version upgrade
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Integration with legacy applications
tick Business Intelligence
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Web enabling

 

Development Services

Pointer1 Custom Application Development

Pointer1 E-commerce Solutions (B2B & B2C)
Pointer1 Vertical CRM & ERP Solutions
Pointer1 Technology Helpdesk & Support
Pointer1 Custom Product Development
Pointer1 Quality Assurance
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